Ton van Zantvoort

CUSTOMER JOURNEY follows refugees through the Dutch integration system, exposing the clash of bureaucracy and daily life, while revealing the resilience of the individuals involved.

CUSTOMER JOURNEY follows a Syrian family and Somali sisters as they navigate the Dutch integration system. From housing and language classes to social services, the film shows how policies and good intentions collide with daily realities and cultural differences, while revealing the resilience of the refugees. The film offers a universal look at the challenges of integration in modern societies.